Shipping policy

Shipping Policy

Last updated: 15/02/2026

Order Processing

All orders are carefully prepared and packaged from our boutique in Moorea, French Polynesia.

Orders are typically processed within 1–3 business days after payment confirmation. During periods of high demand or limited releases, processing times may extend slightly to ensure the highest quality of preparation and packaging.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Destinations

Moana Pearls ships worldwide.

We regularly ship to customers in:

  • Europe

  • United States

  • Canada

  • Australia

  • Asia

If your country is not available at checkout, please contact us and we will assist you.

Estimated Delivery Times

Delivery times vary depending on the destination and customs procedures.

Typical delivery estimates:

Region Estimated Delivery Time
Europe 7–14 business days
United States 7–14 business days
Canada 7–16 business days
Australia & Asia 8–18 business days

Please note that these are estimated delivery times and may vary due to customs inspections, local postal services, or international shipping conditions.

Shipping Carriers

Orders are shipped using reliable international carriers such as:

  • DHL

  • FedEx

  • International Postal Services

The shipping method used may vary depending on the destination.

Shipping Costs

Shipping is on us (Free shipping)

For certain promotions or limited releases, complimentary shipping may be included.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or local fees once the shipment arrives in the destination country.

These charges are determined by your country's customs authority and are the responsibility of the recipient.

Moana Pearls has no control over these charges and cannot predict their amount.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us and we will assist you in locating the shipment.

We recommend allowing up to 30 days for international deliveries before considering a package lost.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the packaging and the item. We will work quickly to resolve the issue.

Contact

For any shipping-related questions, please contact us:

Moana Pearls
Moorea, French Polynesia

Email:
contact@moanapearls.com